Shipping & Handling Policy

Overview

At PURRPETAL, we want your order to reach you quickly and without surprises. This page explains where we ship, how long it takes, and what happens if something goes wrong along the way.

Where We Ship

We currently ship within the United States only. Orders cannot be placed for delivery outside the U.S. at this time. We are working on opening additional countries.

Shipping Cost

Free standard shipping on every order, with tracking included. No minimum purchase required.

Processing Time

Once your payment is confirmed, your order goes through:

Order verification
Quality check
Secure packaging

Processing takes 1–3 business days before dispatch. Orders placed on weekends or public holidays are processed on the next business day.

Estimated Delivery Time

Standard delivery: 4–7 business days after dispatch, shipped from our U.S. warehouse.
A small number of items ship from our overseas warehouse and take 8–15 business days. When this applies, it is indicated on the product page.

Delivery times are estimates. Weather, carrier disruptions, and peak seasons can add a few days.

Order Tracking

Every order ships with tracking. You will receive a tracking number by email once your parcel is dispatched.
Please allow up to 2 business days for the first tracking update to appear.
You will also receive an email update at each stage of delivery, from dispatch to arrival.
You can follow your parcel at any time from our Tracking Page.

Delays

We are not responsible for delays caused by customs inspections, natural disasters, severe weather, or postal service disruptions. If your parcel appears stuck, contact us and we will follow up with the carrier on your behalf.

Missing or Undelivered Parcels

If your tracking shows the parcel as delivered but you cannot find it, please check around your entrance, with neighbours, and at your building reception, and allow 24 hours — carriers sometimes scan a parcel slightly ahead of the actual drop-off.

If it still has not appeared, contact us within 30 days of the delivery scan. We will open an investigation with the carrier and arrange a replacement or a refund.

If a delivery attempt fails, the carrier will leave instructions to reschedule or collect your parcel. Carriers hold undelivered parcels for a limited time before returning them to the sender, so please act promptly.

Incorrect Addresses

Please double-check your shipping address at checkout. We are not able to reroute a parcel once it has been dispatched. Orders returned to sender due to an incorrect or incomplete address may be reshipped at the customer’s expense.

Duties & Taxes

Orders shipped from our U.S. warehouse are not subject to import duties. For the limited number of items shipped from overseas, import duties or taxes may apply in accordance with current U.S. regulations, and are the responsibility of the recipient.

Returns & Refunds

You have 30 days from delivery to request a return or a refund. If an item arrives damaged, defective, or incorrect, we will replace it or refund you in full — and in most cases you will not need to ship anything back.

Full conditions, exclusions, and step-by-step instructions are set out in our Refund & Return Policy.