Shipping & Handling Policy

Overview

At PURRPETAL, we want your order to arrive quickly and without surprises. This policy explains where we ship, how long delivery may take, how to track your parcel, and what to do if something goes wrong along the way.

Where We Ship

We currently ship within the United States only. Orders cannot be placed for delivery outside the U.S. at this time. We are working toward opening delivery to additional countries.

Shipping Cost

We provide free standard shipping on every order, with tracking included. No minimum purchase is required.

Processing Time

Once your payment is confirmed, your order goes through:

• Order verification
• Product quality check
• Secure preparation and packaging

Processing normally takes 1–3 business days before dispatch. Orders placed on weekends or public holidays begin processing on the next business day.

Estimated Delivery Time

The delivery estimate applicable to each item is shown on its product page before purchase. We select faster tracked shipping for items sent from overseas whenever this route is required.

Order Tracking

• Every order includes tracking. You will receive your tracking number by email once your parcel has been dispatched.
• Please allow up to two business days for the first tracking update to appear.
• You will receive email updates as your order moves through the main stages of delivery.
• You can follow your parcel at any time through our order tracking page.

Delays

Delivery may occasionally be delayed by customs inspections, natural disasters, severe weather, or postal and carrier disruptions outside our control.

If your parcel appears stuck or has not moved for an extended period, contact us. We will review the tracking and follow up with the carrier on your behalf.

Missing or Undelivered Parcels

If tracking shows your parcel as delivered but you cannot find it, please check around your entrance, with neighbours, and at your building reception or mailroom.

Please also allow 24 hours after the delivery scan. In some cases, carriers scan a parcel shortly before the actual drop-off.

If the parcel still has not appeared, contact us within 30 days of the delivery scan. We will open an investigation with the carrier and arrange a replacement or refund when appropriate.

If a delivery attempt fails, the carrier may leave instructions to reschedule delivery or collect the parcel. Please follow those instructions promptly because undelivered parcels are held for a limited time.

Incorrect Addresses

Please carefully check your shipping address before completing checkout. We cannot reroute a parcel after it has been dispatched. Orders returned to the sender because of an incorrect or incomplete address may be reshipped at the customer’s expense.

Duties & Taxes

Orders shipped from our U.S. warehouse are not subject to import duties. For selected items shipped from overseas, import duties or taxes may apply under current U.S. regulations. When applicable, these charges are the responsibility of the recipient.

Returns & Refunds

You have 30 days from delivery to request a return or refund. If an item arrives damaged, defective, or incorrect, we will replace it or issue a full refund. In most cases, you will not need to ship the item back.

Complete conditions, exclusions, and instructions are available in our Refund & Return Policy.

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