PURRPETAL

Shipping policy

Shipping made simple

Thank you for shopping with PURRPETAL. Below you will find everything you need to know about how and when your order is delivered.

$0 Free shipping No minimum purchase required

1–3 Processing Business days after payment

4–7 Most deliveries Business days after dispatch

On this page

Contents

Where We Ship
Shipping Cost
Processing Time
Estimated Delivery Time
Tracking
Delays
Duties and Taxes
Incorrect Addresses
Undelivered Parcels
Questions

Questions about your shipment? support@purrpetal.com

Where We Ship

We currently ship within the United States only. Orders cannot be placed for delivery outside the U.S. at this time. We are working on opening additional countries.

Shipping Cost

Free fast shipping on every order, with tracking included. No minimum purchase required.

Processing Time

All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays are processed on the next business day.

Estimated Delivery Time

Most orders are delivered within 4–7 business days after dispatch, shipped from our U.S. warehouse.

A small number of items ship from our overseas warehouse and take 5–10 business days after dispatch. When this applies, it is indicated on the product page.

Delivery times are estimates and may vary depending on your location and current logistics conditions.

Tracking

Once your order ships, you will receive a tracking number by email. Please allow up to 2 business days for the first tracking update to appear. You will also receive an email at each stage of delivery.

Delays

We are not responsible for delays caused by customs inspections, natural disasters, severe weather, or postal service disruptions. If your parcel appears stuck, contact us and we will follow up with the carrier on your behalf.

Duties and Taxes

Orders shipped from our U.S. warehouse are not subject to import duties. For the limited number of items shipped from overseas, import duties or taxes may apply in accordance with current U.S. regulations, and are the responsibility of the recipient.

Incorrect Addresses

Please double-check your shipping address at checkout. We are not able to reroute a parcel once it has been dispatched. Orders returned to sender due to an incorrect or incomplete address may be reshipped at the customer’s expense.

Undelivered Parcels

If a delivery attempt fails, the carrier will leave instructions to reschedule or collect your parcel. Carriers hold undelivered parcels for a limited time before returning them to the sender, so please act promptly.